Refund Policy
Last updated: October 8, 2026
1. Eligibility for Returns
This website does not sell, ship or receive returns for Gelagen. Return eligibility, exclusions and any guarantee are determined by the merchant and the terms shown at checkout. We do not promise a separate return period.
2. How to Initiate a Return
Use the support instructions in your order confirmation or the seller’s official website. Include the order details the seller requests. Do not send products to the publisher’s business address without instructions from the seller.
3. Refunds
The merchant or checkout provider determines approval, refund method and processing time. An approved refund may also take time to appear through your financial institution.
4. Exchanges
Any exchange options are controlled by the seller. Contact the seller’s order support to ask whether an exchange is available for your purchase.
5. Damaged or Incorrect Items
Report damaged or incorrect deliveries promptly to the seller using your order confirmation. Follow its instructions regarding photographs, packaging and next steps.
6. Late or Missing Refunds
If a refund was approved but has not appeared, check with your payment provider and the seller’s support team. We do not have access to your payment account or order-processing system.
7. Non-Returnable Items
Consult the seller’s current return conditions for exclusions, opened-item rules and any other limits. This publisher does not determine which products can be returned.
8. Shipping Responsibility
Return postage, handling and delivery-risk responsibilities are determined by the seller’s terms and applicable law. Obtain the correct return address from the seller before shipping an item.
9. Policy Changes
This page explains the publisher’s role. The merchant may update its own return terms; review the version displayed with your order.
10. Contact Us
For questions about this website, email [email protected]. For refunds or returns, use the seller or checkout provider’s order support.
J. G. Araras Comercial LTDA
CNPJ: 49.276.965/0001-09
Av. Melvin Jones, 2029, Jardim das Palmeiras, Araras, SP, 13607-265, Brazil